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March 2023 I started working at HQ Pack. While at first I started as back office sales employee I have been able to make the switch to a Front office position after only 6 months. Which is great because I enjoy being in contact with the customers. Even though I am still learning on the job I am appreciative of the opportunity. I believe it is important to learn the basics as you should start at the beginning.
A typical workday for me is going to work at 7:45, saying hello to my coworkers while getting some coffee or tea. After this I answer mails, check which mails have been open for some time, looking over quotes and calling customers. For now I am focusing on learning these basics, but I do hope to work on other projects in the near future.
The international character, the possibility to start as a beginner and the fun coworkers create a good learning environment. Especially the tour I got during the application process proved to me that HQ Pack is a company where there is a lot to learn.
This is noticeable in the communication with coworkers. For example, after asking if I could shadow the account manager for some of their tasks. Not only was this no problem, they even took the time to give me feedback and ask if I had any questions afterwards.
The greatest challenge at HQ Pack is the wide range of product knowledge you have to gather. The basics is relatively easy to learn, but after diving a bit deeper in the options and products we deliver you learn the true complexity of the products. Being able to use this knowledge to help our customers keeps the work challenging and interesting.
Dare to ask. This is my advice to new hires. At HQ Pack there is a lot of room to grow and learn. Making mistakes is okay (as long as you learn from it). If there is something you want to learn or know all you have to do is ask, after that the space for learning will be created.
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